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Privacy Policy

Last Updated: 08/06/2026

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1. Introduction

OOT Box Media, LLC ("we," "us," or "our") values the privacy of our clients, website visitors, and app users. This Privacy Policy explains how we collect, use, share, and protect personal information when you interact with our website, mobile applications, and related services (collectively, the “Services”). 

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OOT Box Media DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

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By using our website or app, you consent to the practices described in this Policy.

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2. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

  • Name, email address, phone number, company information.

  • Account login details when you register for the app.

  • Payment information (if applicable), processed securely through third-party providers.

  • Content you submit through the app (e.g., messages, forms, media uploads).

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B. Automatically Collected Information

  • IP address, browser type, device type, operating system, app usage data.

  • Log data such as pages visited, features used, and timestamps.

  • Cookies, mobile identifiers, and similar technologies.

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C. App-Specific Data (where applicable)

  • Contact information you upload for CRM or communication features.

  • Communications sent through the app (e.g., SMS, email campaigns, push notifications).

  • Mobile device permissions, if you enable them (e.g., camera, microphone, contacts, or location).

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3. How We Use Your Information

We may use the information we collect to:

  • Provide and manage our marketing and communication services.

  • Operate and improve our app and website.

  • Authenticate users and secure accounts.

  • Process payments and manage subscriptions.

  • Send service-related updates, announcements, and customer support messages.

  • Deliver targeted marketing (with consent where required).

  • Comply with legal obligations.

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4. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

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Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in

  • We maintain timestamped records of all opt-in actions

  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

 

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying "STOP"

  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

  • All opt-out requests are processed immediately.

 

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business

  • Messages will be directly related to the services you have requested

  • We do not send promotional content without specific consent

 

Help & Support:

  • Reply "HELP" for assistance or contact us at OOT Box Media

  • Customer support is available during regular business hours

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Carrier Information:

  • Standard message and data rates may apply

  • Carriers are not liable for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

 

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

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5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in these circumstances:

  • Service Providers: With trusted vendors who perform functions such as hosting, analytics, communications delivery (e.g., Twilio for SMS, email), and payment processing (e.g., Stripe).

  • Third-Party Integrations: If you connect the app to third-party services (Google, Meta, etc.), their privacy policies will apply.

  • SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive

  • Legal Requirements: When required by law, regulation, or legal process.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

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All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

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6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies on our website and app to improve performance, track user activity, and personalize experiences. You can control cookies through your browser or device settings, but disabling them may affect functionality.

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7. Data Security

We implement reasonable security measures to protect your information. However, no online platform is completely secure, and we cannot guarantee absolute protection.

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8. Your Privacy Rights

Depending on your location, you may have rights such as:

  • Accessing the data we hold about you.

  • Correcting or updating your information.

  • Requesting deletion of your account and personal data.

  • Opt-out of marketing emails by clicking "unsubscribe" in our emails

  • Opt-out of SMS messages by replying "STOP"

To exercise these rights, please contact us using the contact information provided below.

For app users, you may also request account deletion directly within the app (where available) or by contacting us.

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9. Children’s Privacy

Our Services are not directed to children under 18, and we do not knowingly collect information from them. If we learn that we have collected information from a child under 18, we will delete it promptly.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by OOT Box media.

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11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

OOT Box Media, LLC
925 Clocktower Dr, Springfield, IL 62704
Contact us via email here

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